Testimony / Suggestions

It is always great to hear positive feedback and suggestions!

2MeClinic would love to hear your thoughts on our clinic We’ll use everything you tell us to continually improve our services You can keep your comments anonymous or include your details.

Email us direct admin@2meclinic.com

Complaints: Help us to do better

Your complete satisfaction is very important to us.

We always strive to provide the best possible service but if there is something we need to improve, we would like to know so that we can learn from this experience and put things right

If you need to raise a concern or make a formal complaint, rest assured that we will take things very seriously and we will deal with your complaint professionally. We also regularly review all feedback to continuously improve your experience with us.

Email us direct admin@2meclinic.com

Complaints Process:

1. Submit your complaint using the patient portal or “Make a comment/ Testimony” link which can be found on the website
2. All complaints are logged
3. You will receive a acknowledgment of your complaint within three working days 
4. If you are not happy with the response after the complaint has been reviewed, you can contact the Parliamentary Health Service Ombudsman (PHSO).  To find out more visit: ombudsman.org.uk or call the helpline on 0345 015 4033